Companies and businesses today seek to improve organizational effectiveness. Improving employee motivation and engagement are key factors in accomplishing this. It is important to first define each of these terms. Motivation is an essential driver of individual behavior and performance (McShane & Von Glinow, 2010). Employee engagement is defined as an employee’s emotional and cognitive motivation, self-efficacy to perform [...]
Nurturing self-concept is an important ingredient in designing initial and on-going training of employees. McShane and Von Glinow (2010) highlight that North America’s largest luxury hotel operator, Fairmont, discovered that one of the secret ingredients for employee performance and well-being is supporting the individuals ‘self-concept’. People want to feel valued and they will stay where they [...]
On this wet spring morning in New Zealand I have begun reading Steven McShane and Mary Ann Von Glinow’s book Organizational Behavior (2010) in preparation for a summer university course. My interest in learning and development within organizations has led me to delve deeper into understanding the organization and the social aspects that learning is [...]
Bombarded with Information A focal issue for many businesses today is finding a way to build more productive workplaces. Communication stands out as the key ingredient to ensuring that this can happen. But how do we communicate information in a world full of information? “It might be more appropriate today to view the organizational landscape [...]
One of the most important skills a managers has is the ability to communicate. This video is the introduction to a seminar designed for newly inducted managers. It highlights that trategic Managers set their eye on the goal of becoming effective communicators. Strategic Managers are learning machines. They intertwine their personal attributes with effective communication [...]